Refund & Cancellation Policy

Effective date: October 19, 2026

Scope. This policy applies to digital and virtual goods purchased through nexoramedia.app (operated by Nexora Media LLC), including but not limited to online courses, templates and materials (one-time digital goods), and membership subscriptions. We do not ship physical goods.

Payments and Merchant of Record. Depending on the product and checkout used, your payment may be processed by a third-party platform or payment provider. Where that provider acts as our Merchant of Record, it is the seller of record for the transaction and may handle billing, taxes, refunds, and disputes under its own policies. Refunds approved under this policy are returned to your original payment method through the relevant provider.

1. All sales are final (one-time digital goods)

• Our products are digital goods delivered electronically. Once a product has been accessed, downloaded, unlocked, viewed, or its access/download link has been delivered, the purchase is final and non-refundable. • By completing your purchase, you expressly request immediate access to the digital content and acknowledge that you thereby waive any statutory right of withdrawal or "cooling-off" period to the fullest extent permitted by applicable law. • Lack of use, change of mind, accidental purchase of a product you did not intend to buy after access has been granted, or incompatibility you could have checked before buying are not grounds for a refund.

2. Membership subscriptions (monthly / annual)

• Cancellation: You may cancel at any time. After cancellation you will not be billed again, and you keep access until the end of the current billing period. • Refunds: Billing periods already charged are non-refundable, and we do not provide prorated refunds. • Auto-renewal and trials: Where a trial or promotional period applies, the terms shown on the checkout page govern. If you do not cancel before the trial ends, the subscription renews automatically at the standard price. You are responsible for canceling before renewal.

3. Limited exceptions

We will only consider a refund where: • you were charged in duplicate or in error; or • the product is entirely inaccessible due to a verified technical fault on our side that we cannot resolve within a reasonable time, and that is not caused by your device, software, network, or settings.

Verified eligible requests will be refunded or, at our discretion, resolved by restoring access or providing a replacement.

4. Chargebacks and Merchant of Record

• Please contact us before initiating a chargeback or payment dispute. Filing a chargeback without first contacting us may result in suspension of your account and revocation of access while the matter is reviewed. • Where a Merchant of Record (for example, Lemon Squeezy, Whop, Paddle, or Stripe Managed Payments) processes your purchase, that provider may independently issue refunds or resolve disputes in accordance with its own policies and applicable law, which may differ from this policy.

5. How to request a refund and timing

• How to submit: Email [email protected] with your order number, payment email, product name, and reason (with screenshots/evidence if relevant). • Response time: We will reply within 3 business days and, where a refund is approved, process it within 7 business days (the time for funds to appear depends on your card issuer or payment channel). • Basis for review: We verify eligibility against our system records, including access logs, course progress, and download/export activity.

6. Refund method and fees

• Approved refunds are returned to the original payment method. If the original method is invalid or unsupported, we may offer equivalent account credit or another reasonable alternative. • Refunds do not include currency-conversion, cross-border, or payment-channel fees. Coupons, bonuses, and expired benefits have no cash value and are not refundable. • Where an order includes VAT or sales tax, it is handled according to the payment channel and applicable tax rules.

7. Abuse and limits

In cases of unusually frequent refund requests, abusive downloading or claims, or excessive chargebacks, we may decline further refund requests, restrict account access, or suspend the Services, without affecting your mandatory statutory consumer rights.

8. Mandatory rights in your jurisdiction

If your jurisdiction has mandatory consumer-protection rules that conflict with this policy, those mandatory rules prevail.

(Notice for EU/UK users) Once you have expressly agreed that digital content will be supplied immediately and performance has begun (download/streaming/access), your 14-day right of withdrawal no longer applies. If supply has not yet begun, you may exercise the 14-day right of withdrawal.

9. Changes to this policy

We may update this policy as our business and the law evolve, and we will mark the latest "Effective date" on the page. Updated policies apply to orders and renewals occurring after the update; completed past transactions are governed by the policy in effect at the time of the order, unless the law requires otherwise.

10. Contact

Nexora Media LLC · [email protected]